Please use this identifier to cite or link to this item: http://pandora.lib.unipi.gr/jspui/handle/unipi/1450
Title: Testing the SERVQUAL scale in the passenger port industry: a confirmatory study
Authors: 
Keywords: Service quality
SERVQUAL
shipping
passengers
Issue Date: 2008
Publisher: Routledge, Taylor & Francis
Citation: MARIT. POL. MGMT., OCTOBER 2008, VOL. 35, NO. 5, 449–467
URI: http://pandora.lib.unipi.gr/jspui/handle/unipi/1450
ISSN: ISSN 0308–8839 print/ISSN 1464–5254 online
URLs: http://www.tandfonline.com/doi/pdf/10.1080/03088830802352095
Appears in Collections:Δημοσιεύσεις σε Περιοδικά

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